Onboarding Support Specialist

General Purpose

The Onboarding Support Specialist serves as a critical, high-touch resource for our skilled nursing facilities, senior living communities, and hospice services.

This role ensures a seamless, compliant, and efficient hiring experience by acting as the primary point of contact for background check management, I-9 compliance, and urgent case escalations.

Additionally, this position plays a pivotal role in supporting the Onboarding and Acquisition team during the integration of newly acquired buildings into the PACS system.

Essential Duties


* Serve as the main point of contact for facility HR-Locals and leaders regarding background check statuses, results, and processing delays.



* Monitor, prioritize, and fast-track "critical" or pending background checks that require immediate turnaround to prevent staffing shortages.


* Partner closely with background check vendors to troubleshoot system glitches, clarify ambiguous results, and expedite delayed reports.



* Provide real-time guidance to facility hiring managers on Form I-9 completion, acceptable documents, and remote verification protocols.


* Monitor E-Verify case statuses, assist facilities with Tentative Non-Confirmations (TNCs), and conduct routine internal audits to ensure 100% compliance with federal regulations.



* Partner with the Onboarding and Acquisition team to transition newly acquired buildings and employee rosters smoothly into the PACS system.


* Help train newly acquired facility staff on PACS onboarding workflows, background check portals, and I-9 compliance standards.


* Assist in auditing and entering historical or transitional employee data during the critical "Go-Live" phase of an acquisition.


* Assist HR Operations teams with projects as assigned

Qualification

Education and/or Experience


* 2+ years of experience in HR support is a plus


* Previous experience with Form I-9 & E-Verify process is a plus


* Intermediate to advanced proficiency in Microsoft Office Suite and video conferencing tools for remote training.


* Strong verbal and written communication skills, with the ability to explain complex compliance rules or system workflows clearly to busy frontline facility staff.

Skills


* Ability to thrive in a fast-paced environment and prioritize time-sensitive escalations.


* Empathetic, patient, and solutions-oriented communication style when supporting busy facility administrators.


* High accuracy in data entry and compliance auditing to protect the organization from legal or regulatory risks.

Pay Range: $19.00 - $21.00 hourly

Location: This is an in-person role located at PACS Downtown Campus in Salt Lake City, Utah

Physical Demands


* Primarily sitting at a desk or workstation for extended periods (up to 8 hours per day) while reviewing compliance documents and entering data into PACS systems.


* Frequent and repetitive use of hands, fingers, and wrists for typing, d...