Senior Product Associates - Service Product

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Service Product Group, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities



* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills



* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Proficient knowledge of the product development life cycle


* Experience in product life cycle activities including discovery and requirements definition


* Developing knowledge of data analytics and data literacy


* Strong analytical and problem-solving skills with a keen attention to detail


* Skilled in writing comprehensive test cases, including edge cases, for all the identified use cases


* Skilled in designing detailed flowcharts to illustrate information architecture and process flows.


* Strong presentation and interpersonal skills; communicates ideas clearly in both written and verbal formats.


* Technically proficient in software development methodologies, APIs, and cloud concepts.


* Agile/Scrum certified or 3+ years of Agile/Scrum experience, with advanced knowledge of Confluence and JIRA.

Preferred qualifications, capabilities, and skills



* Experience, ideally in project management, process re-engineering, strategy, or customer-centric functions and working with global teams


* Proven track record of delivery and new product feature creation; effective communicator with excellent written communication skills including requirements writing


* Understanding of the financial services industry and Regulatory, Legal, and Risk environments


* Quick to learn new applications, processes, and can analyze complex system requirements.

Chase is a lead...