OFR Operations Agent - export Manchester

Ocean Freight Export Operator – Manchester
 

Role Overview

As an Ocean Freight Export Operator, you will work with colleagues in the Manchester Export team to ensure that customer requirements are met and documents are completed in a timely and efficient manner delivering a consistent high quality and compliant processes that enable DHL Global Forwarding to build and develop customer relationships.
 

Key Responsibilities:


* Delivering excellent customer service through our DGF’s 10 Customer Commitments


* Support, drive and commit to the Company’s overall Strategy


* Manage end-to-end process for OFR Export and designated customers


* Communicating with customers to meet their requirements


* Administration and management of own operational data, included financial review


* Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality.


* Creates, develops and maintains good relationships with customers and service providers


* Support Sales in interaction with key customers


* Supports implementation of OFR strategy


* Fully ensures compliance with varying countries requirements


* Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g.

anti-corruption


* Contribute to the First Choice continuous improvement program

   

Skills and Experience:


* Proven exports experience with a good knowledge of Customer Service & Ocean Freight processes and systems.


* A proven ability to identify and meet customer service needs in a professional and friendly manner.


* Ability to lead and motive a team to achieve KPI’s.


* Proven experience in Ocean Freight


* Results driven and good attention to details


* Good written and spoken English and excellent telephone and e-mail skills.


* Excellent interpersonal skills


* Able to prioritise and perform under pressure


* Good commercial attitude


* A level education or broad GCSE level education.

 

Benefits:


* A competitive salary


* Generous holiday entitlement


* Eligibility to participate in the Employee Incentive Bonus Scheme


* Pension scheme which includes life assurance


* Access to professional employee assistance and wellbeing programme


* A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts


* Training and Development opportunities with a strong focus on internal promotion

 

HOURS/SHIFT PATTERN: 37.5 hours per week  

REPORTS TO: Ocean Export Manger
 

What’s Next?

If you would like to be considered for this position, then please apply using the jobs board with a copy of your CV outlining your experience to date and suitability for the role.
 

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