Head of Applications

About Us:

How many companies can say they've been in business for over 179 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

The ZEISS Head of Applications is a senior leadership role responsible for leading the U.S.

applications organization and driving a world-class customer experience across strategic semiconductor accounts.

This individual will partner closely with global stakeholders in Germany to translate customer and market insights into business priorities, customer-focused solutions, and measurable outcomes that strengthen ZEISS' market position.

The role is highly focused on building and leading a high-performing applications team, fostering a culture of proactive customer support, operational excellence, and technical expertise.

Acting as the voice of the customer and the U.S.

business within the global leadership organization, the Head of Applications will influence go-to-market strategy, investment priorities, and long-term business growth while ensuring customers receive exceptional service and support.

Sound Interesting?

Here's what you'll do:


* Provide strategic and operational leadership for the U.S.

Applications organization, ensuring alignment with ZEISS business objectives and customer success goals.


* Lead, mentor, and develop a high-performing applications team by establishing clear service expectations, strengthening organizational capability, and fostering a customer-centric culture.


* Define priorities, operational rhythms, and performance metrics, incorporating voice-of-customer feedback and customer success KPIs to drive continuous improvement.


* Collaborate cross-functionally with Sales, Product Management, and Operations teams to improve customer adoption, retention, satisfaction, and revenue growth.


* Drive strategic initiatives and cross-functional programs from concept through execution, including business case development, stakeholder alignment, and customer-focused process improvements.


* Serve as the voice of the U.S.

customer and business within the global leadership team, influencing strategy, investment decisions, and execution priorities through data-driven insights and market feedback.


* Translate customer requirements, industry trends, and market opportunities into actionable recommendations for headquarters and global teams to support innovation,...