Performance Analyst and Educator

Nemours is seeking a Performance Analyst and Educator, (Full-Time), to join our Nemours Children's Hospital team in Orlando, Florida.

The Performance Analyst and Educator I (PAE) position resides within the Quality Assurance and Training Department of Patient Financial Services.

This role is responsible for analyzing performance, identifying improvement opportunities, assisting in process improvement projects, and providing training to the Patient Financial Services departments.

Prioritizing the opportunities identified, gathering research data, analyzing the information, drawing conclusions, and making recommendations will be instrumental for the PAE.

The associate will participate with multi-disciplinary teams to initiate countermeasures and monitor the impact of implemented countermeasures by means of audits.

In addition, position will require travel to satellite location for training related functions as necessary or requested.

PAE will serve as a Revenue Cycle subject expert, answering questions and providing the necessary support and guidance.

The PAE reports to the department Manager of Quality Assurance and Training.

Job duties will include but are not limited to:


* Provide continuous performance improvement support to PFS by functioning as an analyst, facilitator, trainer, auditor, consultant and/or project manager as required.



* Assists in the development and refinement of training programs and materials, including standard work.



* Serve as an educational resource, facilitate operational courses, publish newsletters and maintain training records for all courses and e-learnings conducted.



* Schedule and coordinate classes and workshops, including those owned by other members in the organization.



* Generate weekly and monthly reports for accuracy, score cards and/or auditing.



* Perform audits and analyze trends for work focus training, gaps, or compliance of processes.



* Provide constructive feedback to frontline associates to improve performance.



* Conduct site visits to monitor adherence to standards and provide on-going support, including training.



* Develop, contribute, and update policies and procedures.



* Participate in committees or enterprise-wide task forces related to the Revenue Cycle.



* Use knowledge of waste elimination tools and techniques to identify operational opportunities and educate, for example researching, correcting, and analyzing coverage errors.



* Provide timely and pertinent information to associates about regulatory requirements.



* Serve as a resource to frontline associates by providing additional support via the department's centralized inbox.


* Other duties as assigned

Requirements


* High School Diploma required.


* Minimum 2 years of experience specific to the revenue cycle required.


* Minimum 1 year of experience within Nemours revenue cycle is strongly preferred.


* Leadership or Progressive work expe...