Customer Solutions Supervisor - Title Operations

Your Organization

Customer Solutions Supervisor - Title Operations

Join an industry leader that's helping customers dig deeper and reach higher.
Altec's JJ Kane Auctions operates nationwide, extending the lifecycle of essential equipment and supporting communities with access to high-quality used machinery.

As our business continues to grow, we're seeking a motivated and service‑driven Supervisor for our Customer Service Team to support title processing at our Birmingham, AL office.

As a subsidiary of Altec, we deliver a trusted, knowledgeable, and seamless auction experience for buyers and sellers of specialized utility and construction equipment.

What You'll Do

As our Customer Solutions Supervisor, you'll lead a high-performing team responsible for accurate, timely, and compliant title processing.

You will:

Oversee CSR team scheduling, staffing, and daily workflow
Coach, develop, and hold team members accountable
Maintain quality, accuracy, and operational consistency
Resolve customer issues with professionalism and clarity
Drive continuous improvement and champion better processes
Partner with internal teams and external suppliers
Support a customer-first, safety-focused culture

Key Responsibilities

Team Leadership & Performance


* Implements procedures, policies, and quality standards for customer service and administrative title activities.


* Coordinates resources to troubleshoot and resolve customer problems and responds to escalated or complex customer requests.



* Investigates and resolves title discrepancies and monitors status reports to track activity and track resolution


* Monitors daily workloads and adjusts coverage to ensure correct procedures and service levels are met.


* Coordinate staffing needs and production sequences to maximize output.


* Serve as a service leader supporting buyers, sellers, and internal teams.


* Ensure team members receive the required training and support.


* Foster strong internal and external partnerships, reinforcing customer-first operations.


* Identify opportunities to streamline processes and enhance productivity.


* Champion innovation and out-of-the-box problem-solving.


* Participate in organizational improvement initiatives.


* Reinforce company policies and maintain consistent accountability through coaching, feedback, and performance reviews.


* Support disciplinary actions when appropriate.


* Approve timekeeping and attendance, including vacation requests.


* All other duties as assigned.

Operational Workflow & Quality


* Customer & Partner Interaction


* Continuous Improvement

What We're Looking For

Required

High School Diploma required; bachelor's degree preferred.

Four years of industry experience or one year in an Altec Group Lead role.

Supervisory experience and/or title work preferred.

Strong communication, problem-solving, and troubleshooting skills.

Proficiency with general PC applications.
...