Supervisor, Claims A/R

Description

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.

If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career.

As a full-time employee, you will have access to the following employer/employee paid benefits:


* Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more


* Robust earned paid time off program (PTO)


* Federal Loan Forgiveness Program (available on eligible roles)


* Professional Development Support

SCOPE OF ROLE

The Supervisor, Claims A/R is responsible for leading the daily operations of the Billing & Claims team and ensuring the accurate, timely, and compliant processing of insurance claims and payments.

Reporting to the Senior Manager, Revenue Cycle, this role provides direct supervision, coaching, and support to team members while driving workflow efficiency and operational excellence.

The Supervisor, Claims A/R oversees payer related functions, including provider enrollment, insurance account analysis, denial resolution, and payment posting, and ensures that staff are equipped with the knowledge, tools, and guidance needed to perform at a high level.

The Supervisor, Claims A/R proactively identifies workflow gaps, implements process improvements, and escalates issues appropriately to maintain compliance and support organizational goals.

HOW YOU'LL SUCCEED


* Demonstrated ability to oversee daily team operations and maintain alignment with departmental goals, consistent with the requirement to oversee the daily objectives of the Billing & Claims team, ensuring efficiency and accuracy.


* Actively engage in coaching, mentoring, and developing team members through ongoing feedback and structured performance reviews.


* Build trust and confidence by being a reliable and prompt resource for staff questions, escalations, and problem solving.


* Identify inefficiencies and implement process improvements that reduce rework and accelerate claim resolution and payment receipt.


* Identify workflow bottlenecks and implement practical, sustainable improvements that enhance productivity.


* Communicate effectively with internal teams, providers, and external partners to resolve claim-related concerns.


* Escalate systemic or high impact issues promptly, ensuring leadership has visibility into barriers and risks.


* Foster a positive team culture that values accountability, accuracy, and continuous improvement.


* Communicate expectations clearly and follow up with coaching that supports both performance and growth.


* Use data and trends to guide decisions, refine processes, and impro...