Senior Associate, SMB Payments Strategy and Planning

You thrive at the intersection of analytics, strategy, and operational excellence - and you're energized by the challenge of turning complex data into clear decisions.

As a Senior Associate in the Connected Commerce Payments organization, you will own the outcomes framework and operating system for a dynamic small business payments team, building AI-native workflows that sharpen how the team understands performance and acts on it.

We move fast, think big, and care deeply about the quality of our work and the strength of our team culture.

As a Senior Associate in the SMB Payments team, you will own the mechanisms that help the organization understand performance, make decisions, and follow through to measurable outcomes.

You will build and maintain the analytics infrastructure, lead executive communications, and strengthen the team's operating system through knowledge management, onboarding, and leadership forum ownership.

Job responsibilities


* Own the SMB Payments outcomes framework, including KPI hierarchy, metric definitions, and interpretation standards across the product suite.


* Build and maintain dashboards and scorecards tracking adoption, engagement, funnel performance, customer experience signals, operational indicators, and financial impact, with strong attention to data quality and usability.


* Develop an AI-enabled insights workflow to reduce manual reporting and increase signal quality, including automated KPI commentary, anomaly detection, driver analysis, and self-serve metric explainers - applying strong judgment and governance to ensure accuracy.


* Lead performance synthesis by translating metrics, research, and partner inputs into decision-ready narratives on what's changing, what's driving it, and what the team should do next.


* Execute deep-dive analyses - including segmentation, cohort analysis, funnel and journey analysis, and feature utilization - and convert findings into prioritized recommendations with clear success measures.


* Develop business cases for targeted investments and enhancements, including impact sizing, key assumptions, sensitivities, and measurable success criteria; ensure post-launch measurement plans and readouts are completed.


* Own the content and outcomes of key leadership forums such as Monthly Business Reviews and unit reviews: drive pre-reads, align the storyline, and ensure each forum results in clear decisions and explicit next steps.


* Drive decision and action closure by maintaining decision logs and action registers, following up with owners, escalating when needed, and validating completion through agreed outcome metrics.


* Own executive communications for SMB Payments leadership and cross-functional stakeholders, connecting outcomes, insights, risks, and decisions in concise, executive-ready materials.


* Own the team's knowledge architecture across Confluence and SharePoint, establishing information hierarchy, templates, versioning norm...