Customer Relationship Management Intern

Responsibilities
• Monthly Reporting: Collaborate with the Senior CRM Executive to prepare and analyse monthly CRM reports
• Client Communication: Manage 1-to-1 and 1-to-few client communications to ensure a high level of customer engagement and satisfaction
• Event Support: Assist Customer Experience team in the planning and execution of in-store activation events, including liaising with vendors and service providers, also coordinate event logistics and ensure successful execution
• Cross-Department Collaboration: Collaborate closely with the Communications, Customer Relations Centre and E-commerce teams to facilitate omnichannel client invitations in in-store activation, ensuring a comprehensive 360-degree engagement experience for clients
• Data Management: Maintain and update client databases to ensure accurate and up-to-date information
• Feedback Collection: Engage with CX and retail team to gather feedback post-events and assist in implementing improvements based on insights

Requirements
• Currently enrolled in or a recent graduate of a bachelor's degree in Business Administration, or a related discipline
• Pleasant demeanor, well-organized, and eager to help, with strong interpersonal and problem-solving abilities
• Detail-oriented with a high level of accuracy in all tasks
• Proficiency in Microsoft Office (Excel, Word & PowerPoint) with a basic understanding of POS or CRM systems.

Familiarity with other relevant tools is a plus
• Good command of both written and spoken English, Cantonese, and Mandarin
• Available to work as an intern for 2-3 full days per week (falls into Mon - Fri)A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide.

Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.

The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.

Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.