Customer & Industry Relations Manager

Company

Federal Reserve Bank of Chicago

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services.

We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization.

Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market entry.

Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff.

The Customer & Industry Relations Manager provides strategic direction and training for regional representation of key clients and industry stakeholders on behalf of the Federal Reserve Financial Services.

This incumbent manages the delivery of strategic operational and technical initiatives and tactically develops long-term client planning for institutions.

This position is considered expert level and is accountable for the performance and results of a team of professionals or people leaders.

The incumbent works independently with minimal supervision.

This position has direct reports.

Leadership & Stakeholder Management Responsibilities


* Trains, supervises, establishes goals, provides guidance and coaching to team leads and staff.


* Evaluates team lead and staff performance; creates and supports execution of development plans.


* Recommends team leads and staff for promotion and salary actions.


* Makes hiring and termination decisions.


* Develops and executes the strategy for area(s) of oversight.


* Creates and manages resource plans and budget and forecast activities.


* Leads and influences high impact/priority workgroups.


* Champions organizational mission and leadership direction, through influence and enterprise mindset to drive policy and procedure decisions.


* Provides expert advice and consultative services to different audiences, including senior leadership, business units, District Officers/Board of Directors, external executives, and the Board of Governors.

Customer & Industry Relations Management


* Accountable for Federal Reserve Financial Services revenue and strategic goal achievements


* Evaluates qualitative sales data to support product development and market research initiatives.


* Directs implementation of operational and technical initiatives such as mergers and acquisitions, onboarding and service implementation processes.


* Represents the organization at industry conferences, thought-leadership forums, and presents to national audiences on national and regional payment issues, highlighting relevant research from the Federal Reserve or other entities.
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