Care Coordinator (Community Response - Concord)

The primary role of the Care Coordinator is to provide comprehensive strengths-based, trauma informed, case management services to persons experiencing crises related to social determinants of health needs.  The Care Coordinator uses harm reduction techniques to engage with individuals experiencing homelessness, mental health illness and/or a co-occurring substance use disorder or other medical impairments.

 

The Coordinated Outreach Referral, Engagement (CORE) program is a public/private partnership with Contra Costa Health Services, Community Response Division (CRD) and Heluna Health.

The Coordinated Outreach Referral, Engagement (CORE) program works collaboratively in small teams to engage and stabilize homeless individuals living outside to identify plans to end their homelessness permanently.

The Care Coordinator works collaboratively with Anyone, Anywhere, Anythime (A3) program, Contra Costa Health, Housing & Homeless Services (H3) the Contra Costa Employment and Human Services Department (EHSD), Contra Costa Health Plan (CCHP), Healthcare for the Homeless, County Behavioral Health Services, County Health Services, Coordinated Entry systems, and other community-based programs to retain housing, engage in services, and stabilize chronically homeless individuals. 

Salary: $32.45 - $37.44 Hourly

ESSENTIAL FUNCTIONS


* Respond to dispatches to locations throughout Contra Costa County,


* Responsible for the comprehensive assessments that are inclusive of medical needs, psychosocial assessment, safety assessment, substance use disorder assessment, housing needs, and all other relevant areas of concern,


* Develops an individualized service plan in coordination with Contra Costa Continuum of Care as well as leverages relevant community resources as needed,


* Support and build trust with participants in transitioning from the streets to permanent housing placement,


* Provide short-term, clinical case management services,


* Administer intake questionnaires, assessments and other forms of tracking documentation as needed; track data for reporting, maintain case notes, and appropriate records and files,


* Utilize motivational interviewing techniques to explore participants’ motivation towards behavioral change,


* Provide direct crisis counseling and problem identification,


* Accompany participants to appointments and other services,


* Support participants as they navigate the criminal justice and court systems and advocate for participants by interacting with judges, court mental health staff, public defenders, etc.


* Identify if individuals are connected to relevant services; if not, collaborate with community partners such as: clinics, public health, public assistance, psychiatry, mental health, etc.

to ensure individuals are connected to eligible services,


* Assist individuals with completing applications for services, transporting them to services, and other appointments as need...