Service Delivery Manager (Brazil)

Service Delivery Manager (Brazil)

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Please submit your resume in English - we can only consider applications submitted in this language.

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home (São Paulo – Brazil territory) (Brazilian work visa is mandatory)

This position relates to an individual contributor (non-managerial).

Job Description

This is a customer facing services role (networking operations environment), who reports to Latam Service Delivery Manager, while collaborating with various internal organizations to deliver a stellar customer experience by ensuring customers attain outcomes with sold products/services. 

As a Service Manager – Networking, you will be the single point of contact for all service-related matters on customer’s post-sales journey, managing overall health of assigned customer accounts in LATAM region, acting as a key member of the account while acting as a trusted advisor to the customer.

Responsible for developing and maintaining a strong trusted relationship with their assigned customer(s) and delivering a positive overall service experience from the Company.

Maximizes the value of the company’s offerings and portfolio and guides customers to succeed in achieving their business objectives and outcomes.

Responsibilities

Working with a team of professionals to own customer engagement and experience with a focus on success, you will work on:


* Customer onboarding


* Manage the customer experience with recurring meetings to supervise related activities and outcomes


* Engages and manages the post-sales relationship with the customers


* Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.


* Works on problems of diverse complexity and scope.

May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.


* Incident and escalation management, provides remote operational support and remediation


* Responsible for...