Payment Services Specialist

Schneider Electric has an exciting opportunity to join our Payment Services team as a Payment Services Specialist!

What will you do:


* Serve as the primary program lead for assigned Payment Services customers, owning the end-to-end customer experience beginning in the implementation phase through the ongoing delivery


* Act as the central point of contact for all payment-related inquiries, providing guidance, resolving issues, and ensuring timely, high-quality support


* Lead customer engagement through recurring performance reviews, delivering insights on service performance, trends, and opportunities for improvement


* Own and communicate the narrative of service delivery, ensuring clear, consistent messaging while aligning customer expectations to defined service scope


* Partner with internal teams to troubleshoot and resolve payment, processing, and funding-related challenges, driving timely resolution and escalation when needed


* Advocate for customers while maintaining program integrity by balancing customer needs with established service models and organizational priorities


* Drive continuous improvement by identifying trends, documenting pain points, and coordinating solutions, including management of programming requests and pricing validation

What will make you successful:


* Proficient computer experience in Microsoft Office Products (Outlook, Word, Excel & PowerPoint)


* Strong analytical and problem-solving skills with a mind to process improvement


* Strong initiative and ability to work in a fast paced, changing environment


* Strong desire to research problems and issues with ability to follow-through to resolution and gain closure on open items


* Ability to effectively manage multiple clients and priorities


* Excellent communication skills in English - verbal and written; fluency in other languages is an advantage; a confident telephone manner is a core requirement


* Bachelor's degree or equivalent experience


* Understand energy industry terminology and standards (preferred)

Let us learn about you! Apply today.

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It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potent...