Patient Scheduling Coordinator

Position Summary

Discusses doctor-proposed treatment plan and associated cost with patient and/or legal guardian for general dentistry patients.

Informs patient of their fiscal responsibilities, if applicable.

Understands and assists patients with third party billing systems, i.e., CareCredit.

Reviews dental records for proper coding.

Understands and utilizes CDT codes.

Works closely with administrative and clinical staff.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.

Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Incorporates doctor-prescribed treatment plan for general dentistry patients with insurance and financing.

• Communicates effectively with patients and/or legal guardian regarding proposed treatment plan and associated financial cost.

• Communicates effectively, courteously, and professionally with patients, parents/legal guardians, and clinical and administrative staff.

• Informs patient of their fiscal responsibilities with respect to their particular insurance coverage.

• Assists patients with third party billing systems utilized by Dental Depot, i.e., CareCredit.

• Reviews dental records for proper coding.

• Reviews treatment plan with Doctor or Dental office Manager prior to presenting to patients. 

• Understands and utilizes CDT codes.

• Conducts general dentistry patient recall. 

• Treats patients, visitors and co-workers with respect and courtesy. 

• Proficiently uses conflict resolution and problem-solving techniques in managing interpersonal conflict and patient complaints.

• Efficiently operates assigned computer software (i.e., Eaglesoft, and Microsoft Office Suite).

• Prepares and delivers reports on time.

• Assists with commencing same day patient treatment and scheduling follow-up appointments. 

• Create and follow up with Medicaid pre-authorizations.

• Documents financial arrangements on the Patient Financial Arrangements form. 

• Communicate patient concerns to Dental Office Manager or Doctor.

• Responds to telephone calls promptly to establish or confirm appointments. 

• Collects new patients’ data for insurance verification.

• Scheduling, rescheduling, and cancelling appointments as needed. 

• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.

• Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management.

• Maintain regular and reliable attendance

Position Qualifications

Education: High School Graduate or General Education Degree (GED): Required

Experience: No prior experience necessary

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