Community Manager - Ann Arbor, MI

As a Vice President, Community Manager (Consumer Bank), you will lead the community strategy for a specific area, delivering measurable business and financial health outcomes, creating a great client experience, and making a real impact locally.

You'll be a visible leader and trusted partner in the field, building strong relationships and creating outreach programs that expand access to resources, education, and solutions that help people feel welcomed, valued, and understood.

You'll collaborate across One Chase and One JPMorganChase, working closely with partners to bring the full strength of Chase to your community.

Externally, you'll cultivate relationships with community organizations to drive engagement, deepen partnerships, and advance financial inclusion and opportunity for all.

Reporting to the Community Director, you'll also serve as a culture carrier, bringing our values-Service, Heart, Curiosity, Courage, and Excellence-to life in every interaction.

Job responsibilities


* Deliver exceptional experiences to clients, community members, and stakeholders by embodying our company values in every interaction.


* Build and maintain strong community partnerships with nonprofits, local leaders, and businesses; meeting regularly engaging to understand needs, plan joint activities, and measure progress toward shared goals.


* Develop and execute an annual territory plan aligned with priority customer segments and firmwide initiatives, translating strategy into clear actionable priorities and measurable outcomes.


* Design and deliver outreach programs that build trust, strengthen relationships, and provide financial education for individuals, families, and business owners.


* Plan and manage a community engagement calendar with a variety of events and workshop formats to keep engagement strong and drive impact.


* Lead (or co-lead) financial health workshops and events, sharing practical guidance and connecting people to the right Chase experts and solutions.


* Manage events from start to finish-promotion, registration, logistics, event-day execution, and follow-up-ensuring a smooth, organized, and supportive for attendees.


* Collaborate across One Chase and One JPMorganChase (Branch Banking Leadership and teams, Home Lending, Business and Commercial Banking, and JPMorgan) to align goals, coordinate resources, and maximize local impact, including customer engagement and referrals.


* Gather feedback and share results with local and national partners to improve programs and strengthen community engagement.


* Adhere to budget, risk, and compliance requirements by using approved tools and procedures and meeting line-of-business and firmwide standards.


* Champion culture and inclusion by modeling teamwork, supporting colleague development, and partnering with Business Resource Groups.

Required qualifications, capabilities, and skills


* Proven leadership experience with the ability to influe...