Collection Manager

Job Description

Stevens Institute of Technology seeks a Collection Manager for the Office of Student Accounts.

The Collection Manager, under the supervision of the Associate Director of Student Accounts, provides the highest level of customer service while working with students and parents to answer inquiries regarding their financial status.

The Collection Manager ensures compliance with federal, state and institutional regulations and policies while maintaining student account records with accuracy.

The Collection Manager works to support the overall goals and mission of Student Accounts and Stevens Institute of Technology.

Essential Responsibilities:

• Assist students who are in financial stress by understanding the unique student needs and utilizing the available Student Accounts payment options students and if needed institutional resources.

• Manage third party billing for sponsored students, ensuring accurate accounting by working with both students and sponsors.

• Understand the billing deliveries and manage collections by the due dates for all specialized (corporate and other cohort) programs.

• Participate in the Student Accounts collection efforts for past due account receivables.

• Distribute refunds to students and parent borrowers in compliance with Federal and Department of Education Regulations.

• Provide coverage for Student Account Coordinators on phone and at the front desks as needed.

• Maintain current knowledge of regulations, policies and applicable requirements related to Student Accounts and Stevens including Family Educational Rights and Privacy Act (FERPA) and Title IV.

• Safeguard assets and contribute to the sound internal control environment.

• Attend trainings related to professional development and compliance to maintain accurate and up to date information on best practices, policies and procedures

• Attend campus events as a representative of the Office of Student Accounts.

• Ensures accuracy and quality customer service is maintained in all aspects of responsibilities.

• Evening and occasional weekend hours are required.

• Perform other related duties and special projects as assigned by the Director and Associate Director of Student Accounts and as needed by Stevens.

Required: Bachelor’s degree or 5 years of experience in higher education, accounting or a related experience is required.

Knowledge and Skills:

• Must be a team player with a demonstrated interpersonal skill with the ability to deal with challenging situations in a diplomatic and calm manner, maintaining a customer service orientation at all times.

• Must demonstrate proficiency in Microsoft Office including Word and Excel.

• Experience with a student ERP Systems is a plus.

• The individual must be an analytical, detail oriented, highly motivated, independent thinker who possesses excellent communication skills (oral, written and listening).

• Experience in higher education administration...