Outreach Specialist (Community Response -Richmond)

The Coordinated Outreach Referral, Engagement (CORE) program is a public/private partnership with Contra Costa Health Services, Community Response Division (CRD) and Heluna Health and works collaboratively in small teams to engage and stabilize individuals experiencing homelessness and/or behavioral health crises.

The Outreach Specialist is responsible for street outreach efforts in Contra Costa County which include building trust with individuals and families that are not being served or are underserved by existing community service delivery systems.

The Outreach Specialist works collaboratively to locate, engage, stabilize and house chronically homeless individuals and families, and/or responds to individuals experiencing behavioral health crises.

The CORE Outreach Specialist plays a key role among a multidisciplinary team which serves to support and stabilize.

Salary: $25.96 - $28.59 Hourly

ESSENTIAL FUNCTIONS


* Conduct mobile and street outreach throughout Contra Costa County.

Contract teams work in collaboration with the liaisons, contractors may require fluctuating hours, for the purpose of engaging homeless individuals into services.


* Respond to dispatches from contractors and community for contracted locations.

Check in daily with contracts/dispatch at beginning and end of shift and on-site personnel when possible to mitigate issues within the community involving the homeless.


* Work in close collaboration with the Anyone, Anywhere, Anytime (A3) program, the community or contracting authorities to ensure clients are connected to services requested; provides transportation when needed.


* Respond to requests from service agencies, businesses, community groups, and citizens to engage with individuals who need assistance.


* Work in close collaboration with the Health Care for the Homeless Program medical staff to engage homeless individuals


* Provide guidance to team members, including communicating team goals and identifying areas for new training needed.

(safety/paperwork/approach/de-escalation etc.)


* Build trust with and assess the needs of unsheltered homeless persons encountered during outreach efforts; make initial contact and develop rapport with homeless adults, youth and families.


* Distribute survival supplies including but not limited to food, hygiene supplies, blankets, and socks.


* Administer intakes, housing assessments and other forms documentation as needed.


* Review and understand program data, as it pertains to reporting out with the Homeless Management Information System (HMIS).


* Assist homeless individuals with completing applications for services, transporting them to shelters, services, and other points as needed.


* Collaborate with Coordinated Entry programs and other County services to place homeless individuals in housing and enroll them into services.


* Provide targeted outreach to individuals who frequent emergency services but are not connecte...