Community Housing Assistant

Community Housing Assistant  

Earn £13.45 ph, £26,300 per annum and great benefits including Health Cash Plan

Temporary (Fixed term until 01/03/2027), full time (37.5 hpw), hybrid working

Durham

Home, a place where you belong

This is a great job opportunity to join Home Groups awesome housing team in Allocations & Lettings.

Providing customer support to our communities.

If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

What’s in it for you?


* 34 days leave (this includes bank holidays and a "me day"!), increasing to 39


* Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more 


* 800+ discounts on shops, holidays, days out, tech and more 


* Instant pay access with Stream 


* Career path with development and excellent training package.  

What you’ll do


* Manage Housing applications for new and existing customers in the region. 


* Support housing managers with their patches to improve waiting lists and property demand. 


* Handle tasks like managing voids, terminations and digital house files. 


* Complete and record salesforce contacts. 


* Keep admin up to date, including records, open housing, and manage property adverts on the Home Group website.

Why join us

This is more than a job, it’s a place where you feel valued.

You get great training, support from friendly colleagues and a chance to make a real difference every day.

Be part of one of the UK’s top Great Places to Work! 

You have


* A positive, can-do attitude, stay organised and take initiative


* A real passion for delivering excellent customer service and a genuine desire to help your customers.


* Confidence working collaboratively with colleagues in other parts of the business and external partners


* Knowledge of housing management and housing law, allocations & lettings is a bonus, not a must


* The ability to use technology to navigate our systems and update customer records


* An appreciation that this is a role where you’ll spend much of your time lone working. 

Stronger together 

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The practical bits


* You'll be based in Belmont Business Park, Durham


* Hybrid role with minimum 1 day in the office, 4 days working at home.


* We mainly work Monday to Friday and work occasional evenings to meet with customers.

The great news is that you’ll be able to shape your own diary


* You need to be able to drive and have access to your own vehicle insured for business purposes 


* You’ll need a Standard DBS check done and we pay for that

Find out more

Click APPLY NOW to see our Community Housing Assistant job description, find out about us and for help to...