Employee Success Associate

As an Employee Success Associate , you will support Portfolio Management and Governance, playing a pivotal role strengthening enterprise execution by running governance mechanisms that convert complex, cross-domain work into timely, decision-grade outcomes.

The role operates across EX HR, GT, Workplace Services, and Corporate Functions, supporting the firmwide employee experience portfolio

This role supports the change governance system that keeps employee-facing priorities executing predictably and on time through disciplined operating rhythm, decision support, dependency management, and readiness standards.

The Associate ensures leaders have clear signal on what changed, what is at risk, what decisions are required, and where cross-domain seams require escalation.

Coverage spans Tiers 1-3, with time and rigor weighted toward Tier 1 forums, decisioning, and integration (per hiring manager input).

The goal of the Employee Experience (EX) HR function is to create cohesive, frictionless, and personalized employee experiences-so employees can get help and complete what they need quickly and easily..

Be a part of this experience!

Job responsibilities



* Helps execute product adoption, expansion, and retention activities to support a healthy customer base


* Tracks and analyzes key metrics to measure customer success


* Establish and manage Tier 1 governance forum processes, encompassing agenda creation, pre-read intake and quality assurance, participant coordination, and post-forum action tracking.

Ensure forums deliver decision-ready results by documenting outcomes, assigning actions, confirming accountable owners, and capturing closure dates.


* Provide support for decision-making, maintain the decision log, and coordinate escalation routing.

Oversee the Tier 1 decision log to include required decisions, contextual options, recommended pathways (where applicable), accountable owners, deadlines, outcomes, and follow-up actions.


* Maintain a single source of truth (SSOT) for decisions across Tiers 1-3, with enhanced accuracy for Tier 1 regarding milestones, ownership, dependencies, risks/issues, decision needs, and readiness evidence.


* Facilitate evidence-based readiness reviews and tollgates by collecting, validating, and synthesizing relevant artifacts in accordance with defined standards and checklists (guided by hiring manager input).


* Drive seam management and ongoing process improvement by proactively identifying cross-domain seam risks-spanning process, policy, product, control, and channel handoffs-then recommending escalation routes where ownership or sequencing is ambiguous.

Lead retrospectives for Tier 1 and, as needed, for Tiers 2-3; convert observations into governance enhancements, including updated templates, checklists, operating procedures, and evidence standards.


* Utilize Monday.com for action tracking and rhythm management, Tableau for portfolio and health visualization as appropriate, ...