Senior Vice President – Head of Product and Revenue Management

Company

Federal Reserve Bank of Chicago

The FRFS enterprise has an exciting opportunity to serve as Senior Vice President and Head of Product and Revenue Management in the FRFS Product and Relationship Management (PRiMe) Group.

In this role, the selected individual will report directly to the FRFS Chief of Product and Relationship Management and will be an integral part of the team leading FRFS into the future.

In partnership with the FRFS Customer and Industry Engagement leadership team, the Marketing and Strategic Industry Engagement leadership team and the Customer Experience leadership team, this officer will have ongoing responsibility for the development and execution of a unified product strategy for FedLine® Solutions, FedACH®, Check Services, Fedwire® Funds, Securities, and the National Settlement Service.

In addition to leading the Product Strategy function, this officer will also provide strategic leadership for pricing, revenue management and customer billing.

We seek an executive leader to set vision and strategy, live our values, model our culture and drive accountability.

To achieve our vision of being a high-performing organization with a culture that attracts and retains top talent, we expect our leaders to be curious and agile, champion a work environment that is inclusive and open to new ideas, biased toward action, and mindful of customer experience in all that we do.

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash® , FedACH®, Check Services, and the FedNow® Service.

FRFS operates as a fully integrated organization with groups dedicated to operations, technology, product and customer/industry management, enterprise services, payments system improvement, and growing and developing the FedNow instant payment service.

Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice across the United States.

Through our enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

The FRFS enterprise operates with a customer-first mindset, with team members seeking to do the best work of their careers in pursuit of our important mission.

Your role as Head of Product and Revenue Management


* Contribute to the vision, strategy, values, and priorities that help the FRFS enterprise achieve its mission, as a member of the FRFS Product and Relationship Management senior leadership team.


* Work collaboratively with leaders across the FRFS to proactively advocate for customer-centric solutions and ensure delivery of services in accordance with the overall customer experience strategy.


* Ensure that FR...