Customer Development Manager

Customer Development Manager

Job Description

Your Job

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

Role Overview & Primary Accountabilities:

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

The incumbent is responsible to achieve the company’s strategic objectives by leveraging his/her knowledge of KC products and categories, internal and external sales and marketing data, customer management, negotiation, Modern Trade operations (market knowledge) and trade operations.

Adequate management and influencing skills to solve customer’s issues, and to motivate merchandiser/promoter team towards achieving key objectives.


* Develops, implements, and monitors plans towards the achievement of targets of his/her accounts.

He/she provides daily work direction so that sales targets are achieved within budget spend rate. Account management under VDI Distributor - Landers, Landmark, South Supermarket.


* Direct responsibility for achievement of sales targets of assigned accounts/territories. 


* Develop plans to address variation versus Budgets, provide demand forecast for responsible area/accounts.


* Manage Trade Promotional Budget.


* Maximize sales and manage the allocated Trade Fund to generate the desired profitable sales mix.

Utilize the full suite of business tools including SAP based PTCS and SPO, as well as external data resources such as AC Nielsen and AZTEC and efficiently manage Trade Promotional Budget to achieve maximum volume returns. 


* Develop plans to address variation versus Budgets, provide demand forecast for responsible area.

Develop and implement customer business plan in alignment with the areas or account’s strategic Sales, Marketing and Category plan.


* To achieve Business Objectives of Operating Profit, Volume and Strategic Business Planning.


* Implement data analysis and other programs to optimize K-C Reach / Coverage.

Achieve coverage, call / day, effective call (productive call), work plan targets.


* Implement priority code lists by customer type and implement a cost-efficient MT Model.


* Provide accurate sales forecast a...