Change Manager - Transformation

Job Summary:

The Transformation Change Manager is primarily responsible for providing dedicated program/project support for change initiatives, as well as promoting increased change capability in individuals and groups for a range of projects in assigned areas.  The Transformation Change Manager will work closely with the TO Center Lead and other TO Capability Leads and other business partners to assess and recommend a change management strategy, including leadership and stakeholder engagement, communication, training and adoption reinforcement plans. 

The Change Manager reports to the TO Center Lead.

Required in-office presence at least 2 days per week

Responsibilities

Essential Functions:


* Design, document, and maintain standardized change management processes, delivery standards, and minimum requirements for Initiative Execution Teams adopting Transformation Office capabilities, ensuring consistency while allowing for flexibility


* Enable Transformation Initiative/Capability Execution Teams to consistently conduct the following Change Management activities:
+ Conduct stakeholder impact assessments and analyses
+ Prepare for and lead outreach and feedback loop activities: focus groups, working sessions, and feedback discussions, etc.
+ Collect, validate and summarize change impacts
+ Design and execute communications plans
+ Design and execute post-deployment support and reinforcement plans
+ Assess adoption and prepare/execute adoption remediation plans as necessary


* Define and implement change readiness and adoption measurement standards to track uptake, proficiency, and sustainability of Initiative Team capabilities


* Create practical guidance, templates, and examples that enable OpCos and initiative teams to self‑serve while meeting Transformation Office standards


* Develop and curate a comprehensive change management toolkit (e.g., impact assessment, stakeholder analysis, readiness, communications standards, training, adoption measurement) to support consistent execution of TO Center‑deployed standards


* Act as the orchestrator of change impacts across concurrent TO Center solutions, identifying dependencies, conflicts, and cumulative change impacts across stakeholder groups


* Establish relationships with key Transformation leaders, product owners, IS team members and business stakeholders


* Consult and advise project team members and key business partners in the change process

Qualifications

Minimum Education and/or Education:


* Bachelor's Degree in Organizational Change, Communications, Computer Science, Management Information Systems, or related field


* 5-7 years of experience leading business change, serving a Change Manager, Business Process Manager, Project Manager, Communications or Training Manager

Skills and Abilities:



* Experience and knowledge of change management principles, methodologies, and t...