Ready-Mix Concrete Dispatcher

New Enterprise Stone & Lime Co., Inc (NESL) is looking for a Ready-Mix Concrete Dispatcher to support our Buffalo Ready-Mixed Concrete operations.

 Playing a crucial role in managing customer orders, scheduling deliveries, and coordinating the movement of concrete trucks to ensure efficient and on-time delivery of concrete to construction sites.

This position requires exceptional communication, organizational skills, and a strong understanding of concrete production and delivery processes.

Customer Service Representative (Dispatcher) is also responsible for day-to-day problem solving related to transportation operations and adhering to all company and DOT safety related policies.
The starting hourly rate is over $27.00/hr and individuals with experience and certifications may be considered for a higher entry level rate.
 

Essential Functions
•    Receive and process customer orders for ready-mix concrete via phone, email, or in-person inquiries.
•    Gather essential information from customers, such as quantity, mix design, delivery location, and delivery time preferences.
•    Verify order accuracy and pricing, ensuring compliance with company policies and pricing structures.
•    Assist in invoicing and billing processes, ensuring accurate and timely billing of customers
•    Assigns trucks to specific orders based on delivery needs and product type. 
•    Dispatches trucks efficiently to minimize haul time and deadheading and maximize availability.

 
•    Maintains close communications with drivers to provide them with necessary instructions, updates, and support throughout their deliveries.
•    Act as the primary point of contact between customers, concrete production teams, sales, and delivery drivers.

This includes addressing inquiries, providing updates, and resolving delivery related concerns.
•    Monitors location of trucks in real-time to identify and address potential issues or deviations from planned routes or schedules.
•    Collaborates with internal team to allocate trucks and maximize daily truck utilization.
•    Ensures that all trucking operations comply with relevant transportation laws, safety regulations, and company policies.
•    Handles unexpected challenges such as traffic delays, mechanical issues, or adverse weather conditions by making quick decisions and implementing appropriate solutions.
•    Generate reports on delivery performance, including order fulfillment rates, delivery times, and customer feedback.
•    Cross trains in other functions within the Customer Service & Transportation Team and provides backup to other team members as required.

Cross training responsibilities include training new coworkers.
•    Performs other duties as assigned.

Qualifications

•    High school diploma or equivalent (additional education or certifications in construction or concrete technology may be preferred).
•    Str...