Operations and Service Manager

Our Construction Equipment Group is seeking a highly organized, results-driven Operations and Service Manager to support our Traverse City location.

This role will oversee daily branch operations across service, parts, and rental functions while driving performance, efficiency, and a strong team culture.

The primary responsibilities of the position consist of, but are not limited to:


* Oversee daily branch operations across service, parts, and rental departments


* Supervise the operation of the service department and ensure efficient workflow


* Foster a positive customer and employee relations atmosphere


* Lead, coach, and develop team members, including monitoring training progress


* Review and analyze department data to meet sales, profit, and operational goals


* Manage KPIs including technician efficiency, parts turns, rental utilization, and customer satisfaction


* Implement, monitor, and refine processes to improve efficiency and productivity


* Process and review work orders, invoicing, and customer quotes


* Oversee payroll entry and audit for accuracy


* Purchase order acquisition and coordination


* Monitor work in progress and ensure timely completion


* Maintain condition of service vehicles and facility


* Ensure compliance with company policies, safety standards, and regulations


* Drive continuous improvement initiatives to enhance branch performance


* Incorporate company guiding principles into daily activities


* Perform other duties as assigned


* Consistent, regular, and reliable attendance including being ready for work at the designated start time

Desired Skills and Qualifications:


* 3-5+ years of management experience in service, operations, or branch leadership preferred


* Experience in heavy equipment, automotive, construction, or related industries preferred


* Strong organizational and process management skills


* Proven ability to successfully manage and develop employees


* Excellent written and verbal communication skills


* Strong customer relations and people skills


* Solid understanding of service workflows, parts inventory, and rental operations


* Proficiency with Microsoft Word, Excel, Outlook, and business systems (ERP/CRM preferred)


* High-level problem-solving and reasoning ability


* Intermediate mathematical skills including calculations, percentages, and basic algebra/geometry

Physical Demands/Work Environment:


* Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands and arms; Occasionally will walk, climb, stoop, kneel, crouch, or crawl


* Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds


* Work Environment: May work near moving mechanical parts, fumes, airborne particles, outdoor weather conditions, and other shop-related exposures

About Alta:

Culture is Job #1.

Alta Equipmen...