Housing Manager

Salary £32,000 per annum plus 34 days leave, rising to 39 and a health cash plan saving you and your children over £1140 a year.

Permanent, full time (37.5 pw) hybrid regional office and home working

Portsmouth, Reading or London based

We can’t offer a CoS for this role

Home, a place where you belong

Join us as a Housing Manager at Home Group, in our awesome Income Housing team in South Region.

Ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised.  You’ll provide first class customer service, delivering our customer promise every day!

What you’ll do


* You’ll look after a number of patches and customer accounts, ensuring compliance with our rent collection policy and procedure.


* You will provide support where it’s needed most, advising and supporting on benefit applications and maximising income for customers – for example discretionary housing payments, or Universal Credit applications


* You’ll build up a knowledge base and know who offers support in your region, and you’ll know how to make successful and meaningful referrals to external agencies where needed.


* You will work with housing managers on specific campaigns to reduce arrears, such as targeted work with customers in a locality, or where there is an increase in returned direct debits


* You’ll be proactively working to commercially reduce debt within the region, with a positive impact for customers


* You'll attend Court Hearings within your patch area, and occasionally within the region depending on need.

Why join us

You’ll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter.

You’ll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage.

You’ll be trusted to work in a way that suits you, while making a real difference every day.

Be part of one of the UK’s Great Places to Work!

You have


* You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too!   


* A knowledge of rent arrears management in a housing environment 


* You have, or are willing to work towards Chartered Institute of Housing Level 3


* This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.  


* Confident working with external partners and stakeholders such as local authorities, MP’s etc  


* You have knowledge of housing law, safeguarding, and sustaining tenancies.

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits


* You’ll work core hours between 9am and 5pm with flexibility built in.

It’s a hybrid role with minimum 2 days in the office, and 3 day...