Customer Service Representative

Greif is a global leader in performance packaging located in 40 countries.

The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

Being the customer service company in the world. 

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #:
034247 Customer Service Representative (Open)

Job Description:

ROLE OVERVIEW: Respond to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.

Works mostly independently.

 Second level escalation of customer problems and needs which most likely require deviation from standard screens, scripts, and procedures.

 May also be assigned to more complex and/or important products, services, and promotions.

Major Responsibilities 


* Serves as the primary contact between Greif and its customers.


* Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer.


* Receives customer orders (via e-mail or telephone) and assures accurate and timely entry into applicable ERP software.


* Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc.


* Manage transportation and logistics regarding customer deliveries, dispatching, and coordinating outside freight using our Freight Management System.


* Receives customer complaints and communicates information to appropriate internal resources to implement formal complaint procedures.

In conjunction with those internal resources, secures authorization for the return of materials, initiates returned sales procedure, and prepares credit requests.


* Responds to customer requests for samples or specifications and other services.

Involves field sales personnel as appropriate.


* Assist in resolving and preparing documents for billing corrections.


* Assists in setting up new customer accounts.


* Assists in the orientation and training of other employees as requested.


* Develop knowledge of products, policies, and procedures necessary to perform job duties.


* Maintains excellent records.


* May participate in problem-solving teams for continuous process improvement.


* Review inventory levels with sales representatives to minimize inventory orders


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