Parts Sales Associate

How You Will Make an Impact

The Parts & Service Sales Associate I will coordinate and oversee the Order Fulfillment process of Parts, Accessories and Service.

This will include quoting customers, entering Sales/ Service orders, sourcing the required parts, scheduling the required resources to complete the work and invoicing.

Ensure that customer orders, inquiries, and follow-up are performed in a timely and efficient manner to the customer's total satisfaction.

Work with Service Managers and sales staff to grow the Parts & Service business in a profitable manner.

The Nuts and Bolts


* Work closely with relevant sales and branch level employees to grow the Parts & Service business in the local market by solving customer's problems quickly and efficiently


* Respond promptly providing quotes, customer support, invoices, order changes and handling customer complaints


* Quote and assist in managing the following customer offerings: Preventive maintenance plans, Annual certifications, Inspection of equipment, On-sight repairs, Emergency repairs, the ability to purchase add-on parts and accessory items to include delivery and install


* Provide service second to none, before, during and after the sale


* Enter customer orders and ensure timely fulfilment


* Enter and follow up on Purchase Orders with vendors, ensure parts are received and issued accurately and in a timely manner


* Tracks shipments, file claims and process returned goods


* Prepare paperwork for freight and/or chassis pickup through preferred transportation company


* Recommend major purchases for quick turn inventory items in accordance with company policy as it relates to the service department


* May establish and maintain MRP, review safety stocks, review MRP daily, purchase parts as needed


* Maintain type of products on display, quantity, quality and appearance of the display area


* May be responsible for credit card payments and related administrative tasks


* Comply with all company and OSHA safety regulations


* Assist with the annual physical inventory for Parts and Service Department


* Maintain cycle count accuracy reports


* Other duties, as assigned

Position Qualifications & Requirements:

Education:


* High School diploma or GED


* Associate Degree OR Bachelor Degree preferred

Experience:


* Zero (0) to two (2) years customer service experience in a similar industry


* Marketing experience and understanding of all types of sales efforts preferred


* Strong mechanical and technical experience, as well as understanding of all types of service activities, vehicle structures, vehicle equipment, and vehicle electrical systems preferred

Certification /License:


* Valid Driver's License may be required

Skills and Abilities:


* Possess strong sales aptitude and willingness to learn


* Detailed understanding of costing, inventory system and product knowledge



* Experien...