Fleet Services Administrator

Responsibilities

PURPOSE OF POSITION:
As the Global Rental Canada Fleet Service Administrator, this role is responsible for supporting the coordination of service requirements for all GRC units across Canada.

The position plays a key role in ensuring that customer needs and best interests are met in a timely, efficient, and expedited manner.

The Fleet Service Administrator works collaboratively with internal teams and external service providers to maintain operational readiness, minimize downtime, and deliver a high standard of service across the national fleet.

MAJOR RESPONSIBILITIES:
• Provide direct responses and support with customers' inquiries both by email and call, with all service-related inquiries and questions as well as supporting all requests that require arrangements with external service providers.

Any service-related matter for all customers that is in contract agreement with Altec.
• Provide the service center with the standard and all customer requested services required to be performed for the unit, including inspections and maintenance.
• Work closely with the service center to monitor all units in service, per location, and track daily progress of each unit for new, return, sale units.
• Provide timely updates, per occurrence, to the account managers and inside sales support regarding update of the service of any unit.
• Communicate and notify inside sales and account managers effectively on any change in dates to expected completion or requested completion date for each unit.
• Work harmoniously with the account managers and GRC administrators in strategizing and providing the best support and options available to complete any urgent unit requests.
• Support and act as key player in ensuring the GRC team and account managers receive support from the service center for any unit that requires urgency and attention to completion.
• Create and develop data reporting to be shared to internal and external teams showing all units' statuses, for example, ready, in service, sublet, showing most up to date progress and any pending service left.
• Participate in team-based continuous improvement exercises to develop internal and external practices and processes.
• Collaborate with the team in creating SOP, GOP or GMP for fleet services to ensure all processes are articulately documented for training and record purposes.
• Collaborate with the service center in reviewing all cost or repair estimates, best options for services required, work with third parties in ensuring requirements for each unit are met in a timely fashion.
• Support and collaborate in developing maintenance policies and procedures with the management and the service center management team to promote continuous improvement.
• Provide support, when necessary, in evaluating fleet inventory and identifying units to add in the fleet.
• Maintain system updates and status of each unit in the Global Studio as well as any specific folder in th...