Admissions - Irvine - Admissions Coordinator

Position Summary:

Admission Coordinator I respond to all inquiries related to treatment at Discovery in a professional manner in an effort to achieve a commitment to care from all qualified inquiries and providing appropriate referrals for those who are not.

Essential Job Functions:

Professional Demeanor:
An Admission Coordinator must possess the ability to maintain a professional demeanor at all times.

An Admission Coordinator is generally the first contact with Discovery, and must hold to a high standard of

communication, behavior and attitude when communicating with clients and other professionals.


* Be respectful and courtesy in all verbal, written and face-face communications


* Possess the knowledge of program and protocols while exuding confidence of such


* Maintain confidentiality and integrity of staff, clients and referrals

Interpersonal Skills:

An Admission Coordinator must possess exemplary interpersonal skills in order to effectively communicate with clients, referrals and other program staff.


* Demonstrate proper and respectful interpersonal communication at all times


* Ability to work as an active team member at all times


* Maintain appropriate eye contact when speaking and listening


* Sit attentively in meetings


* Respect boundaries of others unspoken and spoken


* No use of cell phones in meetings unless specific permission is granted


* Actively solicit feedback about performance


* Demonstrate a willingness to learn


* Ability to problem solve from a solution based place

Communication:

An Admission Coordinator must possess excellent communication skills in order to facilitate a discussion, educate and convert the client.

These skills include:


* Welcome caller in an inviting and receptive manner


* Introduce oneself and initiate a dialog with the caller


* Speak clearly and concisely


* Demonstrate active listening skills


* Convey authentic empathy and compassion through words and tone of voice


* Able to communicate effectively the compelling features of the program


* Communicate effectively w/ program directors, medical doctors and directors

Time Management:

An Admission Coordinator must possess the ability to properly and effectively prioritize their work.

An Admission Coordinator must adhere to the timelines set forth on daily tasks, and special projects assigned to them.


* Ability to manage daily work within acceptable departmental time frames


* Prioritize case work in a manner that serves the highest good of clients and program


* Demonstrate ability to complete Special Projects; meeting or exceeding time frames

Teamwork:

An Admission Coordinator must be a team player and exhibit a supportive team approach to all tasks.

The Coordinator is an integral part of the program team and must conduct themselves as such at all times.


* Apply a team approach to daily work


* Communicate effectively with team mem...