Executive Director, Reporting Platform Product Lead - Merchant Services

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Merchant Service Reporting , you lead innovation through the development of products and features that delight customers.

As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

As the Reporting Platform Product Lead, you will drive the vision, strategy, and execution for a scalable, secure, and high-performance reporting platform.

You'll enable clients and internal stakeholders to access, analyze, and operationalize data through robust digital reporting channels, APIs, and managed services.

Your leadership will ensure the platform is engineered for extensibility, reliability, and compliance, supporting diverse reporting and analytics needs across the payments ecosystem.

Job responsibilities



* Lead the design and delivery of a cloud-native, modular reporting platform (leveraging modern data/reporting technologies and APIs) that supports multi-tenant, self-service reporting and data delivery.


* Define and implement platform APIs, integration patterns, and eligibility criteria for onboarding new clients, ensuring secure, scalable, and compliant access to reporting capabilities.


* Champion automation, scalability, and resilience in platform operations, including observability tooling, SLO/SLA design, and incident response.


* Develop and commercialize reporting platform capabilities as managed services, including digital reporting channels, reporting APIs, and tailored data delivery solutions.


* Establish reusable reporting assets, visualization standards, and self-service tools for clients and internal teams.


* Drive adoption through clear service packaging, value propositions, and outcome-driven frameworks.


* Own executive-level client communications for reporting, including product demos, roadmap walkthroughs, escalations, and commercial discussions.


* Lead end-to-end migration programs from legacy reporting to modern platforms, including cutover planning, data validation, client readiness, and decommissioning legacy capabilities.


* Conduct ongoing product surveys and structured listening programs to capture the Voice of the Client and integrate feedback into the strategic roadmap.


* Set and enforce standards for data quality, security, integration, and SLA considerations across reporting channels and APIs.


* Partner with Engineering, SRE, InfoSec, and Compliance to ensure platform stability, availability, performance, and regulatory readiness.


* Define and track platform usage and product health metrics (adoption, engagement, API usage, latency, error rates, NPS/CSAT).

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