Sr Client Project Manager

Powering the world's payments ecosystem

ACI powers the payments ecosystem - globally, and you power ACI.

You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success.

ACIers - in all roles and levels - are truly your colleagues and many are your friends.

Our size and reach allow you to see the global impact of your work.

You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Sr Client Project Manager in Norcross, GA, you will join a diverse, passionate team, dedicated to powering the world's payments ecosystem!

Job Purpose

The Sr Client Project Manager is accountable for managing the delivery of projects in compliance with ACI policies and customer contractual commitments.

They lead and collaborate with a team to deliver projects of varying levels of complexity (typically between a 6-12-month duration) with minimal supervision.

They are responsible for managing multiple projects in parallel, aligned to ACI's project methodology.

They facilitate communication with customers and internal departments to ensure the status of the project is clear, while effectively managing risks, issues and core Key Performance Indicators (KPIs).

The Sr Client Project Manager oversees a project from its inception through to its execution and final delivery.

They maintain and share schedules while monitoring the project's budget.

Ultimately, they guide projects to successful completion within scope and budget that meets or exceeds quality standard within defined timeframes.

Essential Functions and Responsibilities


* Understands all contractual commitments and ensures these are tracked with the customer.


* Ensures project scope and baseline to ensure delivery is compliant and organizational standard change control tracking is applied.


* Monitors the project budget, tracks any changes to the scope or schedule that may impact on the budget and provides accurate resource forecasts based on project estimated completion.


* Develop comprehensive project plans, schedules, agreements and proposals and ensure projects are completed within budget and defined timeframes.

Identifies and addresses barriers to goal achievement.


* Directs all aspects of projects including but not limited to research, analysis, documentation, design/development, testing, negotiation, problem resolution, training, status reporting, implementation, deliverables, project closing and post-rollout review/audit.

Ensure all project deliverables are met and delivered to customers in accordance with contractual commitments.


* Provides accurate project Estimated Time to Completion (ETC) to the revenue accounting team on a monthly basis to ensure precise revenue forecasting


* Establishes a project governance model to ensure all relevant stakeholders are aware of project statues and assist with resolving escalations.


* Manage project issues and risks (technical and non-techn...