Operations Manager -Administration pediatrics

Nemours is seeking a Operations Manager -Administration pediatrics in Wilmington, DE.

This position is responsible for providing operations management for assigned divisions in the Department of Pediatrics.

This entails providing leadership, organization, planning, direction, and coordinated administration to the operational aspects of the assigned divisions.

This position exists to support the AVP, Administrative Director, and Division Chiefs.

The Operations Manager plays a lead role in operations improvements by functioning as an analyst, facilitator and/or project manager as required; ensures that improvements are made in operational practice to improve the quality of care provided through resources utilization, operational assessments and productivity management; collaborates and communicates with key members of the Practice and Organization as well as outside organizations, maximizes efficiencies through consistent policy application; provides oversight and/or direction to department supervisors; provides input in the development of the operation and capital budget for the department; is responsible for ensuring excellence in customer service in all areas.

Essential Functions:

Works collaboratively with the Administrative Directors in the following areas of responsibility:


* Developing Standards of Practice within the Department of Pediatrics.

Assists in establishing standard practices, policies, and operating procedures to ensure a timely, efficient, and positive patient experience.


* Evaluating work processes, time management, and efficiency of staff to maximize productivity and ensure maximum utilization of resources available.


* Assisting departmental leadership to attain performance measurement goals and assisting departmental leadership to attain clinical effectiveness targets and strategies annually.


* Project Management as required.


* Participating in the development and administration of the operation and capital budget for the department.

2.Quality Assurance and Improvement



* Monitor systems, identify opportunities to improve services, write reports, make recommendations, and implement changes to improve quality of care through resource utilization, operational assessments, and productivity management.


* Collect data and information about patient access, prepare reports and analyses, and use published standards to identify progress or adverse trends.

Implement changes when needed.


* Act as an intermediary between patients, families, referring providers, community, departments, and staff.


* Keeps and maintains access metrics for each area relative to wait times for patients, templates, next available appointment, etc.

3.

Provide oversight and/or direct supervision to administrative support staff.


* Participate in the recruitment and training of new associates and assure the development of associates through orientation and training programs and through work experiences.
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