Client Services Representative II, KSNA

At Clay Lacy Aviation, we've built a legacy of excellence by combining innovation, safety, and exceptional service.

We're looking for people who share our passion for aviation and our commitment to doing the right thing.

Here, curiosity and continuous learning are valued, and teamwork is essential.

If you're ready to contribute your skills in a supportive, high-performing environment where every detail matters, you'll find opportunities to grow your career and be part of shaping the future of private aviation.

Position Summary

This is a dynamic role within a fast-paced, luxury FBO environment.

Client Services Representatives (CSRs) serve as the face of the FBO and play a critical role in delivering an exceptional experience to aircraft owners, passengers, crew members, and guests.

As one of the first and last points of contact within the terminal, CSRs are expected to represent Clay Lacy Aviation with professionalism, warmth, attention to detail, and a service-first mindset.

The ideal candidate will possess a polished and welcoming demeanor, strong communication skills, and the ability to thrive in a high-touch, fast-moving aviation environment while maintaining a positive and solutions-oriented approach.



* Location: Santa Ana, CA (KSNA)


* Compensation: $26.29 - $30.50; Eligible for comprehensive benefits.


* Shift: First Shift (schedule varies, weekend availability required)

Responsibilities


* All responsibilities of Client Services Representative I


* Serves as concierge to passengers and pilots to ensure clients have a smooth reservation, arrival, and departure experience.


* Establish long-term, trusted relationships by delivering the highest level of personalized service.


* Regularly interact with customers and tenants to promote the FBO and ensure a high level of customer satisfaction


* Contribute to the training and development of CSR I and other FBO employees


* Resolve customer complaints and escalate to supervisor as needed


* Daily involvement in interdepartmental huddle calls



* Activity work between Client Services team, Concierge, and Line Service to promote highest client Experience


* Valet/ Greeter vehicle and inventory management


* Actively involved in the continuous safety requirements as per LAWA and CLA policies


* Produce daily reports as needed by Management


* Perform nightly specific duties as required by closing check list


* FBO 360/HUB- Billing of all clients and assist with any billing disputes


* Track and update all notes pertaining to Airport restrictions and addendums


* Perform duties for Accounting- Corridor



* Other responsibilities as requested or assigned.

Competencies and Skills


* Must have a valid C Class Driver's license with a clean driving record.


* This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays.


* Excellent communication skil...