Fragrance Expert (6 month FTC)

The mission of the Fragrance Expert is to embody and elevate the spirit of the Fragrance Métier within the Maison.

As an expert grounded in advanced technical skill, artistry, and deep industry knowledge, you bring the world of fragrance life; translating sensorial complexity into meaningful, personalised client experiences.

Guiding clients through the Fragrance universe with warmth, confidence, and refinement, you offer expertise that inspires, reassures, and empowers.

You act as a key ambassador of the Fragrance Métier within the flagship, shaping how it is experienced across the wider Maison.

Beyond individual client moments, you are a connector; actively seeking opportunities to intertwine Fragrance across all metiers within of the store.

Through collaboration, storytelling, and innovation, you will drive new business opportunities, curate engaging activations, and elevate the presence of Fragrance within every client journey.

As a custodian of the Fragrance craft, you foster long-term relationships, elevate team capability, and ensure every interaction reflects the creativity, expertise, and heritage of Hermès.

Client Engagement & Expertise


* Act as the primary in-store expert for Fragrance, delivering elevated, bespoke consultations tailored to each client.

Allowing time for scent discovery.


* Combining know-how and knowing how to sell within the product range


* Demonstrate advanced technical expertise in fragrance profiling and layering.


* Translate product knowledge into compelling storytelling, connecting products to client identity, lifestyle, and emotion.


* Build authentic, long-term client relationships through personalised follow-up and clienteling.


* Partner with the client experience and metier teams to create seamless, elevated cross-category client experiences.

Business development & Activation


* Drive the fragrance business through proactive identification of new opportunities within the Maison.


* Provide critical support fragrance activations, animations, and client experiences aligned with the house priorities and commercial goals.


* Work closely with the Client Development Manager to identify new opportunities to expand the Fragrance business.


* Represent the Maison at key external events, brand moments, and client experiences, delivering expertise, artistry, and storytelling.

Education & Knowledge Sharing


* Serve as a mentor and coach to colleagues, elevating fragrance knowledge and service standards across the Maison.


* Support and deliver engaging training sessions on fragrance product launches, and selling ceremonies.


* Strong training and transmission skills: able to share knowledge, demonstrate techniques, animate in-store training, and lead exclusive moments with clients


* Translate technical and artistic expertise into accessible, inspiring content for both clients and teams.


* Stay current with industry trends, innovations, and com...