Project Manager

Project Manager – Professional Services

Overview

The Project Manager is responsible for leading client-facing implementation and delivery projects from initiation through successful completion.

This role ensures projects are delivered on time, within scope, and within budget while maintaining a high level of customer satisfaction.

The Project Manager collaborates closely with clients, internal stakeholders, technical teams, and leadership to drive predictable and high-quality outcomes.

Key Responsibilities

Project Planning & Execution



* Lead the end-to-end lifecycle of multiple Professional Services projects simultaneously.


* Develop detailed project plans including scope, timelines, milestones, resource plans, and budgets.


* Coordinate internal and external project resources to ensure efficient execution.


* Monitor progress, identify risks, and implement mitigation strategies proactively.

Client Management



* Serve as the primary point of contact for clients throughout the project lifecycle.


* Facilitate project kickoff meetings, requirements workshops, and regular status check-ins.


* Ensure alignment between client expectations, project deliverables, and organizational capabilities.


* Manage contract compliance, scope control, and change requests professionally and transparently.

Cross-Functional Collaboration



* Work closely with technical consultants, solution architects, support teams, and leadership to deliver successful outcomes.


* Coordinate with Sales and Account Management to ensure smooth handoff from pre-sales to delivery.


* Provide project insights, feedback, and documentation to improve processes and client experience.

Project Governance & Reporting



* Track and report project performance, including KPIs, financials, resource usage, and schedule adherence.


* Prepare executive-level project updates and dashboards as needed.


* Maintain comprehensive project documentation and ensure adherence to Professional Services methodologies.

Quality & Continuous Improvement



* Ensure all deliverables meet quality standards and client requirements.


* Conduct post-project reviews and contribute to improvements in tools, templates, and execution frameworks.


* Promote best practices in project management across the Professional Services team.

Qualifications

Required



* Bachelor’s degree in Business, IT, Engineering, or related field.


* Minimum of 3 years of experience managing client-facing projects within Professional Services, Consulting, SaaS, or Technology environments.


* Strong understanding of project management methodologies (Waterfall, Agile, or hybrid).


* Excellent communication, leadership, and client relationship skills.


* Strong analytical and problem-solving abilities.


* Proficiency with project management tools (Microsoft Project, Smartsheet, etc.).

Preferred



* PMP, CAPM, CSM, or other relevant pr...