Control Manager Executive Director

Step into a pivotal role at JPMorganChase, where your expertise in control management will shape our business, control and risk strategies in support of Card's Marketing Growth and Innovation (MG&I) business which encompasses Marketing Strategy, Marketing Execution, Pricing, Credit Decisioning, Credit Products including Installments, Rewards/ Loyalty, Benefits and Customer Experience.

Elevate your career with opportunities for growth and collaboration in a dynamic team environment.

Join us to make a significant impact on our operations and safeguard our firm's integrity.

As a Control Manager Executive Director in Card's Marketing Growth and Innovation (MG&I) business, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and automated/ integrated approach to risk assessment.

Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Initial areas of responsibility include oversight and support of Rewards/ Loyalty, Benefits and the Operations, Activation and Transformation ("OAT" aka Marketing Execution) teams.

The potential also exists longer term to lead the entire 20+ person Controls MG&I team.

Job responsibilities:


* Develop a deep understanding of Rewards/ Loyalty, Benefits and the OAT teams with the Card MG&I space to serve as a trusted advisor who will identify, assess, and manage operational risk through controls mitigation.


* Define and enhance KPIs/KRIs, control metrics, and governance routines; review and analyze relevant data to support business programs and risk decisions.


* Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols


* Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions to reduce financial loss, regulatory exposure, and reputational risk


* Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions


* Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations.

Required qualifications, capabilities, and skills:


* 5+ years of experience as an Executive Director or equivalent level


* Demonstrated leadership of diverse teams comprised of at least 5 employees


* Demonstrated expertise in control management within the financial services sector, with a focus on compliance and operational risk mitigation, showcasing skills equivalent to 15+ years of total business experience.


* Demonstrated ability to serve as a trusted business advisor to senior level internal stakeholders


* Demonstrated performance management skills including ability to get high-performers promoted an...