Transportation Support Trainer

What will your job look like?

Our Transportation Support Trainer is tasked with training individuals on the utilization of gas mileage reimbursement, long distance travel, public transportation, and the use of the MTM Mobile App.

The role will educate individuals on a wide range of non-emergency travel resources and requirements.

This may include training individuals in the use of MTM technology, program communication requirements, bus travel, schedule reading, and effective use of resources.

The Transportation Support Trainer will also research, identify, create, and present presentations for program opportunities within the community.

This position is a hybrid of in-office (Middleton, WI), remote/work from home, and field work (within the State of WI).  Monday-Friday.

What you’ll do:


* Identify and complete assessments on each applicant


* Provide one-on-one, individualized training


* Demonstrate and instruct individuals on transit skills


* Demonstrate and instruct individuals on how to travel routes including navigation and way-finding strategies


* Instruct individuals on self-advocacy


* Create lesson plans that are appropriate for individuals of different learning levels


* Research and identify opportunities to enhance the referral program within the community, creating custom presentations for this outreach


* Conduct group presentations


* Establish relationships with professionals in the field, community and advocacy organizations


* Schedule training at the time and means most appropriate for the individual


* Provide in class and in-the-field training


* Complete all reports and paperwork including but not limited to; goal setting and pre/post results tracking


* Must conform to MTM’s HIPAA standards


* Provide support on special projects as needed


* Other duties as assigned

What you’ll need:

Experience, Education & Certifications:


* High school diploma or GED


* 2 + years’ experience in customer service


* 1 + year experience in training others


* Must possess a Valid Driver's License

Skills:


* Demonstrated training skills, comfortable leading groups of people


* Ability to accomplish duties/tasks with little direct supervision


* Strong interpersonal skills that allow for effective working relationships


* Intermediate level of proficiency or above with the Microsoft Office Suite, including Word, Excel and Outlook


* Excellent communication skills


* Excellent organizational and multi-tasking skills


* Ability to work flexible hours, in all weather conditions


* Ability to maintain high level of confidentiality


* Familiarity with the transit agency system, preferred


* Familiarity with the Americans with Disabilities Act (ADA)

Even better if you have...


* Associate’s degree in Education, Human Services, or Healthcare preferred


* Experience working with a community advocacy or simil...