Housekeeping Supervisor

About Us

HEI Hotels & Resorts is proud to welcome the Westin Poinsett, Greenville to our growing portfolio of distinguished properties.

Located in downtown Greenville, this AAA Four Diamond hotel is in the heart of the city within walking distance of local shopping and attractions.

This historic property seamlessly blends classic Southern elegance with modern comfort, offering a distinguished setting for both leisure travel and business meetings.

At HEI, we understand that exceptional hotels are built by exceptional people.

Our continued success is driven by our associates - the heart of every guest experience.

Where people choose to work matters.

In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence.

Simply put, we honor the privilege of our associates choosing HEI by investing in them - ensuring they thrive, grow, and elevate every property we serve.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Maintain the building to ensure safe and clean experience for hotel guests, associates, and vendors.

Provide Housekeeping Team direction and support.

Essential Duties and Responsibilities


* Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.


* Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.


* Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.


* Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.


* Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.


* Respond to guest requests, concerns, and problems to ensure guest satisfaction.


* Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.


* Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.


* Comply with attendance rules and be available to work on...