Commercial Collections Specialist

Bray Controls is seeking a highly skilled Commercial Collections Specialist to join our dynamic accounting team.

As part of Bray International, a global leader in flow control solutions, you will play a critical role in driving cash flow performance while maintaining strong, professional relationships with customers across multiple business units and regions.

This position is ideal for a results-driven collections professional who thrives in a fast-paced, high-volume corporate environment.

Key Responsibilities


* Proactively manage and collect on past-due accounts receivable to minimize delinquency and DSO.


* Maintain ownership of a high-volume portfolio of customer accounts across multiple business units and geographic regions.


* Execute strategic collection efforts through outbound calls, emails, statements, and follow-ups to secure timely payment of outstanding invoices.


* Prioritize, escalate, and resolve collections issues to meet or exceed departmental performance goals.


* Maintain accurate, detailed, and professional documentation of all customer interactions in GetPaid.


* Research, investigate, and assist in resolving disputed invoices, short payments, deductions, and billing discrepancies.


* Collaborate cross-functionally with Management, Sales, Manufacturing, Invoicing, and Cash Application teams to resolve issues efficiently.


* Process credit memos, refunds, adjustments, and small-balance write-offs in accordance with established policies and approval limits.


* Reconcile customer accounts and support audit and reporting requirements as needed.


* Communicate the status of delinquent and high-risk accounts to Management and other appropriate stakeholders.


* Partner closely with Cash Application to ensure accurate and timely posting of customer payments.

Continuous Improvement & Collaboration


* Identify and contribute to process improvements that enhance efficiency, reduce manual effort, and strengthen shared services performance.


* Participate in cross-training initiatives and knowledge-sharing to support team resilience and coverage.


* Support internal and external customer service initiatives to improve the overall customer experience.

Qualifications


* Minimum of 5 years of corporate/commercial collections experience, including standard invoicing and contract-based customers.


* Bachelor’s degree in Accounting, Finance, or a related field preferred; equivalent experience will be considered.


* Strong negotiation skills with a confident and professional phone presence.


* Highly detail-oriented, organized, and process-driven with the ability to manage competing priorities.


* Advanced proficiency in Microsoft Excel and experience working within ERP systems.


* Excellent interpersonal and communication skills with the ability to interact effectively at all organizational levels.


* Demonstrated ability to meet deadlines in a high-vol...