Business Controls and Governance Lead

Marketing Growth & Innovations (MG&I) In-Business Controls & Governance Lead manages a team and oversees in-business processes to ensure adherence to controls while partnering with Control Managers, Compliance, Legal, and Operational Risk to maintain a robust control environment.

This role also communicates key risk and control updates, issues, and remediation progress to senior leadership in a clear and timely manner.

As a Business Controls and Governance Lead within the Marketing Growth & Innovation (MG&I) team, you will design, execute, and continuously improve a robust in-business control framework while overseeing audits, reviews, and regulatory exams.

You will lead, manage, and coach a high-performing team, fostering a strong culture of accountability, collaboration, and continuous improvement.

You will support your team in triaging incidents, documenting root causes and corrective actions, validating evidence, and embedding controls across MG&I processes in partnership with Control Managers, Compliance, Legal, Operational Risk, and Process Owners.

You will leverage analytics and approved automation to streamline processes, enhance risk management, and drive timely, customer-focused decisions in a fast-paced environment.

Job responsibilities


* Lead, coach, and develop the team; set clear expectations, provide feedback, and foster a strong culture of accountability and continuous improvement.


* Design, implement, and continuously improve the in-business control framework across assigned MG&I processes.


* Coordinate audits, reviews, and regulatory exams; ensure timely, high-quality responses and successful outcomes.


* Triage process incidents and breaks to drive timely assessment, escalation, and resolution.


* Oversee audit activities; validate control effectiveness and evidence prior to submission to reviewers, auditors, and examiners.


* Embed controls across the MG&I processes in partnership with Control Managers, Compliance, Legal, Operational Risk, and Process Owners.


* Leverage analytics and approved automation to streamline processes, enhance risk management, and improve transparency.


* Facilitate cross-functional forums; drive decisions, monitor action plans, and communicate progress to stakeholders.

Required qualifications, capabilities, and skills


* People leader, with demonstrated experience managing and coaching teams, developing talent, and fostering a positive, high-performing environment.


* Experienced, with 7+ years in Operations, Marketing, Controls, and/or Compliance.


* Educated, holding a Bachelor's Degree in Marketing, Operations, Compliance, Business Management, or a related discipline (or equivalent experience).


* Proven, promoting a strong control environment, and adhering to risk, procedure, and process expectations while delivering customer-focused outcomes.


* Demonstrated, facilitating meetings with clear agendas, minutes, and strong meeting etique...