Guest Service Asssociate Innkeeper

Guest Service Associate Innkeeper

Property

Position Type

Compensation

Blind Tiger Asheville

Part-Time

$18.00 / hour
Overview
Blind Tiger Asheville is seeking a Guest Service Associate Innkeeper to join our team.

This hybrid role is designed for a versatile professional who thrives in a boutique hospitality environment.

You will be the face of the guest house, providing high-touch service while ensuring the physical space meets our meticulous brand standards.

This position maximizes revenue and creates value by providing excellent customer service, including effective reservation sales and handling all guest accounts accurately.

A unique component of this role includes supporting our housekeeping team as a Room Attendant when needed to ensure our guests enjoy a clean, comfortable, and inviting environment.
Key Responsibilities
Guest Service & Hosting


* Welcome and check-in guests in a friendly, efficient manner while demonstrating excellent phone etiquette.


* Act as an "enthusiastic steward of hospitality," providing guests with an "insider's scoop" on Asheville's best local spots.


* Manage the reservations process, monitor emails, and handle all guest inquiries or complaints with professionalism.


* Set up, maintain, and break down the complimentary breakfast buffet and coffee service.

Housekeeping Support (Room Attendant)


* Perform Room Attendant duties as assigned, including stripping linens, cleaning bathrooms (sinks, tubs, toilets), and vacuuming.


* Ensure guest rooms and common areas are cleaned to specified standards to achieve high levels of guest satisfaction.


* Replenish guest supplies and verify that all room features are in good working order.

Qualifications


* High School diploma and/or equivalent work experience.


* Ability to work a flexible schedule including weekends, nights, and holidays.


* Physical ability to perform demanding tasks, including standing for extended periods and lifting up to 50 pounds.


* Strong communication skills and a "can-do" attitude aligned with our core values of Integrity, Collaboration, and Hospitality Soul.

Benefits & Compensation


* Pay Rate: $18.00 per hour.


* Employee Housing: A dedicated employee housing opportunity will become available starting June 15, 2026.

Our Values
We expect our employees to champion and live our company values:


* Integrity: We are honest, genuine, and transparent.


* Concern For Others: We care for each other and our guests.


* Collaboration: We value diversity and a "come as you are" spirit.


* Accountability: We learn from mistakes and strive for improvement.


* Hospitality Soul: We have fun creating lifelong memories.