Manager - eCommerce Operations - Project Management

The Team:

The Hermes.com team oversees all content and aspects of the eCommerce business.

The eCommerce Operations team monitors, analyzes, and partners with multiple stakeholders to optimize the digital platform.

The Opportunity:

The eCommerce Operations Manager - Project Management will work closely with internal business partners to improve the workflow and drive operational successes based on the established strategy and in support of the department's ongoing business objectives.

This role must maintain knowledge of leading practices for SAP, order management systems, and fulfillment applications.

This position requires proactively recommending changes and assisting in implementing new procedures and processes for data flow to the OMS, inventory reconciliation within the OMS facilitated by SAP, client services functions, and retail initiatives through omnichannel.

The ideal candidate is a business-minded individual with a strong understanding of IT infrastructure and system implementations.

About the Role:


* Lead local implementation of centrally developed eCommerce projects related to the order management system, digital platforms, omnichannel, and SAP.

Partner on optimizations, system migrations and upgrades, and compliance regulations.


* Knowledgeable of industry standards for SAP S/4 Hana integration.

Propose best-in-class site enhancements (UX/UI) relating to operational functionality between SAP and the OMS.

Assess the requirements of inventory sourcing within SAP and reduce inefficiencies.


* Ensure accurate flows between the OMS and WMS for improved processing capabilities, 360 client data through SAP, and product pricing.

Proactively identify and mitigate potential risks and system roadblocks.


* Collaborate effectively with central Digital and IT teams throughout project lifecycles, understanding the global OMS solution and any adaptations required for local needs.


* Partner closely with key collaborators across all levels of the organization, including IT leadership, store teams, and distribution center, to develop comprehensive project plans.

Lead task forces of impacted parties to ensure on - time, within scope, and within budget deliverables.


* Lead Testing, Data migration, cutover, and Go-Live activities for the e-commerce channel for all upcoming system implementations.


* Provide comprehensive training materials for project launches, taking into account process changed and change management initiatives.


* Responsible for reporting, escalating, and monitoring large scale site experience outages.

QA site daily for operational bugs such as load speed or within client accounts and checkout.

Report accordingly and follow through to resolution.

Facilitate user acceptance testing (UAT) with central and local stakeholders.


* Develop partnership with Retail Operations team and collaborate to disseminate company-wide communication relating to eCommerce Operations.


* Support on new s...