IT Business Relationship Manager

Essential Duties and Responsibilities:

- Lead projects and ensure proper approvals are gained by participating in key routines such as ACR completion, AERB, CCB and CCN reviews.
- Serve as liaison between the operations and IT to document needs and wish list items related to top initiatives.
- Serve as liaison between the operations and IT to document needs and wish list items related to top initiatives.
- Partner with vendor and internal technical teams to gain estimates and establish timing expectations for projects and tasks specific to system enhancements.
- Provide technical support as needed based on hot topics and customer feedback.
- Lead discussions, gain operational buy in and launch initiatives to ensure continuous improvements and enhanced customer experiences for channels.

Job-Specific Essential Duties and Responsibilities:

- Engage with business stakeholders to understand priorities, needs, and emerging issues.

- Capture, track, and communicate demand, requests, and feedback between business and IT teams.

- Coordinate with delivery, PMO, and Service teams to monitor project status and ensure alignment.

- Manage and escalate risks, issues, and service concerns to appropriate channels.

- Provide regular status updates, summaries, and insights to stakeholders.

- Facilitate meetings, discussions, and follow-ups to drive progress and clarity.

- Support shaping business needs into clear, actionable requests or requirements.

- Ensure stakeholders are informed of key initiatives, impacts, and changes affecting the business.

- Identify opportunities to improve processes, reduce friction, and enhance engagement.

- Act as a consistent point of focus to maintain alignment, transparency, and trust across teams.

Minimum Requirements

- Bachelor's Degree or equivalent experience

- 7+ Years

Required Skills and Education:

- Bachelor's degree in a relevant field or equivalent experience required.

Additional experience will be considered in lieu of formal education.

- 7 years of experience working across business and IT to support demand, communication, and delivery alignment.

- Must be a US Citizen based on customer requirements.

- Demonstrated experience in IT business relationship management or a closely related role.

- Proven ability to act as a strategic partner between IT teams and business stakeholders.

- Experience partnering with IT to deliver measurable business value.

- Strong background in process improvement and optimization initiatives.

Preferred Skills and Qualifications:

Strategic partnership with VP/C-suite stakeholders.

Aligning IT initiatives to business outcomes and strategy.

Managing demand intake, prioritization, and portfolio governance.

Experience with Agile/SAFe and product/value stream delivery models

Driving and facilitating QBRs or executive governance forums.

Supporting financial planning, business cases, and ROI analysis.

Strong executive communication and storytelling.

Leading or support...