Quality Control Manager

Set Hourly Pay Rate: $29.05 USD Shift: 7:30am to 4:00pm Monday to Friday Essential Functions:


* Complies with all Agency policies and procedures and follows contract specifications


* Oversees and coordinates the quality control functions of the contract


* Develops, implements, and manages Key Performance Indicators based on numerical data to assess custodial quality, operational performance, and organizational readiness to improve performance and productivity


* Assures that the performance objectives and standards specified by contract are met through the Quality Control and Training Programs


* Assures that Contractual Performance Work Statement (PWS) and frequencies of tasks comply with contractually expected quality levels and percentages of the USG


* Performs assessment inspections daily to ensure policies and procedures are effectively managed


* Reviews internal and customer inspection and observation reports and responds to inspection/deduction issues


* Analyzes deficiency patterns and builds improvement strategies for managers, supervisors, and crew leaders to follow


* Reports quality issues to the appropriate Project Manager, Contract Administrator and Director of Quality Assurance and Compliance


* Maintains a file of inspection reports and other required reports on an electronic tracking system


* Oversees, tracks, and manages the internal corporate inspection system and performance with the JAMs program


* Develops, implements, and manages procedures to improve teamwork, technical custodial practices, and working environment for all employees


* Develops and presents time management systems to ensure effective, efficient practices


* Keeps up with contract changes, modifications, and provisions and makes sure changes are implemented and followed


* Ensures implementation of quality performance in accordance with the Cleaning Management Institute and safety in accordance with OSHA standards


* Develops, implements, and manages customer satisfaction and relationship programs


* Effectively facilitates and leads groups and/or works with staff on a one-on-one basis


* Drives company van as necessary in performance of job duties


* Identifies high value customers and schedules visits to ensure customer feedback


* Responds promptly to contracting office staff, building facility managers, and customers


* Passes and complies with CPR/First Aid training and OSHA training


* Attends work regularly according to assigned work schedule


* Complies with dress code and personal hygiene standards


* Passes and complies with all building and security requirements and procedures


* Ensures that all staff comply with security procedures


* Wears ID badge(s) at all times while performing work under this Contract


* Attends and participates in in-service training, staff meetings, and other activities to facilitate professional developmen...