Software Technical Support Engineer - Sydney

* Come and join a truly global organisation and enjoy a new career challenge


* Utilise your proven Application Support experience


* Macquarie Park location, close to public transport + hybrid working

About Us

Schneider Electric is a global specialist in energy management and automation.

We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions.

We invent technologies that will transform the places where we live, work and play.

Our technologies ensure that Life Is On everywhere, for everyone at every moment.

Our Mission is to be the trusted partner in Sustainability and Efficiency.

The Opportunity

Our team is responsible for supporting customers in the "Industrial Automation" business in our Pacific Zone of Australia and New Zealand.

Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the Software Technical Support Engineer is tasked with ensuring continued smooth operations for our customers, troubleshooting and diagnosing faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.

The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer's end to end experience with Schneider Electric.

Key responsibilities:


* Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers


* Accurate and timely documentation of activities and findings in case management system


* Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team


* Collaboration with colleagues in other support centers and departments


* Focus on customer experience, contributing a successful interaction.

Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions


* Learning every day and actively contributing to the team and our customers

About You

To see success in this role, you will be able to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.

Your personal drivers, professional confidence and desire to work for a values-based organisation with leading edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understanding of software and automation hardware communications and setup.

Key skills and experience:


* Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous


* Ability to demonstrate understandin...