Control Tower Manager - AWS Data Center Logistics

Job Title: Control Tower Manager – AWS Data Center Logistics

Job Location: Atlanta, Georgia
 

Job Purpose

The Control Tower Manager – AWS Data Center Logistics is responsible for end‑to‑end execution ownership of AWS infrastructure shipments, ensuring secure, prioritized, and on‑time delivery to AWS data center sites globally.

The role manages live shipment execution across all transport modes, proactively controls flow, resolves exceptions, and serves as the single operational point of accountability from order intake through final Proof of Delivery (POD), in line with AWS criticality, DHL SOPs, and contractual service levels.
 

Key Responsibilities
1.

Shipment Intake & Ownership



* Receive, validate, and confirm shipment orders, ASNs, and execution instructions


* Ensure data completeness, accuracy, and system readiness prior to execution


* Confirm shipment priority, service level, and business criticality


* Maintain end‑to‑end shipment ownership from release through final POD

 
1.

Transport Planning & Execution



* Plan and execute daily routings aligned with AWS site delivery windows


* Select and book approved carriers across air, ground, and multimodal solutions


* Validate transport plans against operational, security, and compliance constraints


* Execute service upgrades, mode changes, or re‑routing to protect delivery commitments

 
1.

Flow Control & Prioritization



* Prioritize and resequence shipments based on AWS‑defined criticality tiers


* Manage shipment flow to prevent congestion, backlog, or downstream disruption


* Coordinate upstream holds or staggered releases when required to protect sites


* Balance volume peaks while maintaining execution stability

 
1.

Exception & Incident Management



* Monitor shipments continuously for milestone deviations and risk triggers


* Classify exceptions by severity and business impact


* Execute predefined recovery playbooks with urgency and discipline


* Coordinate corrective actions with DHL stations, partners, and carriers


* Retain ownership of in‑transit issues until full resolution

 
1.

Customer Communication



* Provide proactive, accurate shipment status updates to AWS


* Communicate clearly during delays, disruptions, or recovery actions


* Ensure consistent messaging aligned with real‑time operational status


* Act as the primary operational point of contact for live execution topics

 
1.

Final Mile & White Glove Execution



* Coordinate delivery appointments with AWS data center sites


* Verify readiness of delivery crews, access credentials, and equipment


* Oversee white‑glove, high‑security, and first‑time deliveries


* Monitor delivery‑day execution and confirm physical completion


* Ensure timely receipt of electronic and hard‑copy PODs

 
1.

Visibility, Reporting & Documentation



* Main...