IT User Support Technician lll

The Riverside County Information Technology (RCIT) department has an opportunity for two IT User Support Technician III (UST III) positions to support Customer Field Services in Riverside.

The UST III serves as a senior technical resource, providing advanced desktop and field support across a large, distributed enterprise environment.

This role requires proven expertise in troubleshooting hardware, software, and connectivity issues, as well as guiding users on operating systems and departmental applications across tablets, smartphones, laptops, and desktops.

The position acts as an escalation point for complex technical and customer service challenges, ensuring timely resolution and recommending process improvements to enhance service delivery.

Additional responsibilities include mentoring and training junior staff, creating clear documentation, and supporting Windows systems and associated peripherals.

The ideal candidate is a seasoned IT professional with deep technical knowledge of Windows, Active Directory, and network connectivity, combined with strong problem-solving skills to resolve complex issues efficiently.

They demonstrate exceptional customer service, clear and concise communication, and the ability to collaborate effectively with stakeholders across the organization.

Highly adaptable and detail-oriented, they proactively identify opportunities for improvement, maintain thorough documentation for technical and end-user audiences, and thrive in a leadership role.

Familiarity with RCIT's organizational structure and supported departments is highly desirable.

The initial schedule for this position will be 9/80.

The IT User Support Technician III is the lead level classification in the IT User Support Technician series.

Advancement to the next level is obtained by competitive selection through an open recruitment.

Meet the Team!
The Riverside County Information Technology (RCIT) department provides information technology services to County departments and agencies and is entrusted with managing and safeguarding the County's enterprise and mission-critical solutions and infrastructure.

RCIT is committed to cultivating a collaborative and inclusive culture that fosters best of breed solutions with a focus on problem-solving to deliver quality products and services to our customers.• Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on and report aged calls to ensure timely response.

• May provide oversight, mentor, and delegate work to subordinate staff; may participate in the employee selection process and recommend corrective action.

• Repair, patch and provide network support to systems; support several sites and servers.

• Monitor and distribute work tickets to technicians; coordinate user support proper use of software and hardware; coordinate resolutions to desktop communication problems and remote systems connections; coach users in correcting repor...