Service Desk Consultant II

The role is well suited to someone who enjoys structured problem-solving, working with interconnected systems, and engaging confidently with both technical and non-technical stakeholders.

What you’ll be doing


* Owning and managing incidents and service requests from start to finish, including high-priority customer cases


* Troubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flows


* Communicating clearly and professionally with customers, suppliers, and internal teams, including participation in client calls


* Contributing to service quality improvements by identifying recurring issues and preventative actions

What we’re looking for


* At least 3 years of experience in a service desk or technical support role with end-to-end case responsibility


* Strong troubleshooting and problem-solving skills across technical systems


* Confident communicator, comfortable explaining technical topics in clear and simple terms


* Exposure to EDI, supply chain processes, or enterprise systems is an advantage


* Curiosity and interest in emerging technologies, including AI, and how they can be used to improve support processes and customer experience


* Ability to work independently in a fast-paced, remote first role

Who is TrueCommerce? 

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more. 

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