Sr Business Analyst

Powering the world's payments ecosystem

ACI powers the payments ecosystem - globally, and you power ACI.

You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success.

ACIers - in all roles and levels - are truly your colleagues and many are your friends.

Our size and reach allow you to see the global impact of your work.

You are visible, your talents are valued, and you are empowered to shape the future of payments.

Role Overview

We are seeking a Senior Business Analyst to join our Professional Services team, supporting the delivery of complex, high-value payment solutions for global clients.

This is a customer-facing consulting role, working directly with financial institutions and payment providers to:


* Understand business and technical requirements


* Shape scalable solution designs


* Support successful delivery of mission-critical payment platforms

You will play a key role in enabling clients to modernize their payments landscape, including real-time and high-value payments, while working across cloud-based and hybrid deployment environments.

Key Responsibilities


* Lead client-facing workshops and discovery sessions to capture and structure business and functional requirements


* Translate client needs into clear solution requirements, aligned with product capabilities and architecture


* Act as a bridge between business stakeholders and technical teams, ensuring alignment across delivery


* Support the delivery of high-value payments solutions, including real-time, clearing, and settlement systems


* Engage confidently in discussions on cloud deployment models, including scalability, resilience, and high availability


* Collaborate with Solution Architects, Technical Consultants, and Project Managers to deliver end-to-end solutions


* Facilitate decision-making across stakeholders, resolving ambiguity and aligning priorities


* Maintain strong focus on client outcomes, delivery quality, and value realization

Required Experience


* Proven experience as a Business Analyst in a client-facing consulting or delivery environment


* Strong background working with payments systems, ideally including:
+ High-value payments
+ Real-time payments
+ Clearing and settlement processes


* Experience working on large-scale, complex transformation or implementation programs


* Demonstrated ability to engage with senior client stakeholders

Technical & Domain Expertise


* Understanding of payments architectures and workflows


* Familiarity with:
+ Integration patterns (APIs, messaging)
+ High availability and resilience concepts


* Comfortable discussing high-level cloud deployment concepts, including:
+ Cloud-native and hybrid architectures
+ Performance, scalability, and operational considerations

Core Capabilities


* Client Engagement & Executive Presenc...