Business Operations Product Delivery Manager - Payments - Vice President

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Merchant Services, you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

The role supports a senior Executive by driving strategic clarity, operational discipline, financial rigor, and cross-organizational alignment.

This position blends strategic thinking with hands-on execution to shape priorities, enable faster decision-making, and ensure follow-through on high-impact commitments.

The ideal candidate brings executive presence, structured problem-solving, and strong judgment to operate independently on complex, ambiguous, and sensitive topics.

Job responsibilities


* Partner with the Executive to shape, articulate, and maintain multi-year strategy, annual operating plans, and priority roadmaps


* Develop decision materials that frame issues, options, trade-offs, and recommendations to enable clear executive choices


* Lead scenario planning and structured problem solving on strategic and operating questions


* Own development of high-stakes executive communications, including leadership decks, pre-reads, and written briefs


* Ensure consistency of messaging and narrative quality across leadership communications and key forums


* Coordinate budgeting, forecasting, and financial performance tracking in partnership with Finance and functional stakeholders


* Monitor spend, headcount, and investment priorities against plan; surface variances and implications with recommended actions


* Establish and maintain executive operating cadence (weekly, monthly, quarterly), including agendas, outcomes, and action tracking


* Track delivery of top priorities; proactively surface risks, dependencies, and execution bottlenecks and drive closure


* Support organization design, operating model evolution, and talent-related deliverables in close partnership with HR


* Drive cross-functional alignment across peer leaders; prepare stakeholder briefs and negotiation materials to resolve competing priorities

Required qualifications, capabilities, and skills


* 5+ years of experience in strategy, operations, finance, transformation, product delivery, or adjacent roles with enterprise scope


* Demonstrated experience operating close to senior leadership and influencing outcomes through structured analysis and crisp communication


* Strong strategic and analytical skills, including the ability to synthesize ambiguous inputs into clear priorities and decisions


* Exceptional executive-level writing and visual communication skills, including strong PowerPoint and Excel proficienc...